Scheduling Specialist - Call Center

Position Summary:
The Patient Scheduling Specialist I is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care. Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met.

Qualifications:
EDUCATIONAL REQUIREMENTS
High school diploma or equivalent

CERTIFICATION & LICENSURE REQUIREMENTS
Completion of a Medical Terminology course within one (1) year of hire date.

EXPERIENCE REQUIREMENTS
Previous public contact position using interpersonal skills.

ADDITIONAL REQUIREMENTS

• Completion of a Medical Terminology course.

SKILLS AND KNOWLEDGE
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must have strong verbal and written communication skills as well as basic PC and data entry skills.

Essential Functions:

• Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
• Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.
• Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.