Certified Medical Assistant - CMA Physical Medicine and Rehabilitation

Position Summary:
The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly.

Qualifications:
EDUCATIONAL REQUIREMENTS
High School Diploma/Equivalent

CERTIFICATION & LICENSURE REQUIREMENTS
Basic Life Support (BLS) AND Certified Medical Assistant (CMA) OR Registered Medical Assistant (RMA). Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from the following certification bodies: National Health Career Association (NHA), National Association for Health Professionals (NAHP), American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT), American Allied Health (AAH) or The American Registry of Medical Assistants (ARMA). In addition, this certification requires: Successful completion of a Registered/Certified Medical Assistant (RMA / CMA) program OR Successful completion of Carle/Parkland Certified Medical Assistant (CMA) Academy.

EXPERIENCE REQUIREMENTS
None Specified

SKILLS AND KNOWLEDGE
Capacity to learn and retain information. Strong customer service skills. Compassion and caring in dealing with others. Ability to operate office equipment. Proficiency in basic computer skills.

Essential Functions:

• Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
• Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
• Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
• Administer medications per the provider order.
• Provide assistance with prescription medication refills per department protocols. Call medications into pharmacies, notify patients of refills, and documents actions within the EMR per provider orders.
• Maintain department specific competencies related to point of care testing, equipment handling, and specialty training.
• Documents appropriate data in patient chart when care is provided.
• Acts as a role model and supports management initiatives for the department. Seeks additional learning experiences and shares knowledge with others.
• Assists the patient/family in learning appropriate self-care
• Accurately measures and records vital signs (temperature, pulse, respiration, B/P) and heights/weights.
• Cleans and stocks exam and procedure rooms.
• Completes documentation per regulatory requirements and/or department policy.
• Fulfills all requirements of departmental competencies.

• Intake process: Height, Weight, BP, Resp. Rate, Pulse, Pain, Medication Review
• Clean & Stock Rooms
• Order Supplies
• Maintain flow of patient / provider schedule
• Serve as preceptor and resources for MA staff.
• Maintain par level of supplies in exam rooms.
• Maintain Expiration Log of supplies and medications.
• Complete prior authorizations for procedures and medications.
• Assist with Certificates of Medical Necessity.
• Call patients with normal lab results.